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Privacy Policy

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Privacy Policy

The Hellenic Ministry of Labor and Social Affairs, as the provider of the official myErgani mobile application, is committed to protecting the privacy of its users. This Privacy Policy outlines how your information is collected, used, disclosed, and safeguarded when you use the myErgani mobile application (referred to as "the App" or "myErgani").

myErgani is the official mobile application provided by the Greek government, designed to offer citizens a streamlined and convenient way to interact with the Hellenic Ministry of Labor and Social Affairs' PS ERGANI information system. This secure and user-friendly app enables users to easily access their personal employment details, view comprehensive work history, and manage various labor-related declarations directly from their smartphone. It serves as a vital digital gateway, ensuring transparency and effortless access to essential labor market information. With myErgani, individuals can stay informed about their social security contributions, employment contracts, and other crucial workforce data, minimizing the need for physical visits to public service points.

By using myErgani, you agree to the collection and use of information in accordance with this policy. This policy applies solely to the myErgani mobile application and its associated services.

1. Data Controller

The Hellenic Ministry of Labor and Social Affairs is the data controller responsible for the processing of your personal data through the myErgani application. The Ministry is responsible for ensuring that your data is processed lawfully, fairly, and transparently, in compliance with applicable Greek laws and the General Data Protection Regulation (GDPR) (EU) 2016/679.

2. Information We Collect

The myErgani application primarily functions as a secure portal to display information already held by the Hellenic Ministry of Labor and Social Affairs within the PS ERGANI information system. We do not directly collect new, sensitive personal data through your interaction with the App, beyond what is necessary for authentication and displaying your existing government-held records. The types of information accessed and processed via the App include:

  • Personal Identification Data: When you log in to the myErgani app, you provide credentials (e.g., TaxisNet credentials or other government-issued login information) to authenticate your identity. This allows the App to access your personal employment data from the PS ERGANI system. The App itself does not store these credentials permanently on your device.

  • Employment and Social Security Data: Upon successful authentication, the App retrieves and displays your existing personal data from the PS ERGANI system. This includes, but is not limited to:

    • Your Tax Identification Number (A.F.M.)
    • Your Social Security Number (A.M.K.A.)
    • Full Name
    • Father's Name
    • Date of Birth
    • Employment contracts details (start/end dates, employer information, job title)
    • Work history and periods of employment
    • Social security contributions and insurance periods
    • Declarations made through the ERGANI system

    This data is not collected anew by the App but is presented to you as a read-only view of your official records.

  • Usage Data: We may also collect information about how the App is accessed and used ("Usage Data"). This Usage Data may include information such as your device's Internet Protocol address (e.g., IP address), device type, operating system, unique device identifiers, the features of our App that you visit, the time and date of your visit, and the time spent on those features.

  • Technical Data: For the purpose of maintaining and improving the App's functionality and security, we may collect technical data such as crash reports, performance data, and other diagnostic information. This data is typically anonymized or aggregated where possible.

3. How We Use Your Information

The Hellenic Ministry of Labor and Social Affairs uses the collected and accessed data for various purposes:

  • To provide and maintain the myErgani App and its core functionality.
  • To display your personal employment, social security, and labor-related information to you securely and conveniently.
  • To facilitate the submission of certain labor-related declarations, if and when such functionality is made available in the App.
  • To improve and personalize your experience with the App.
  • To monitor the usage of the App and gather analytical data to understand user behavior and identify areas for improvement.
  • To detect, prevent, and address technical issues and ensure the security of the App and the underlying PS ERGANI system.
  • To comply with legal obligations and government regulations.

Your personal data is processed based on the necessity for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Hellenic Ministry of Labor and Social Affairs, as stipulated by Greek legislation and Article 6(1)(e) of the GDPR.

4. Data Sharing and Disclosure

The Hellenic Ministry of Labor and Social Affairs ensures that your personal data accessed through myErgani is treated with the utmost confidentiality. We do not sell, rent, or trade your personal data to any third parties for marketing purposes.

Your information may be disclosed in the following circumstances:

  • Governmental Entities: As myErgani is an official government application, your data is inherently linked to and accessed from the PS ERGANI information system operated by the Hellenic Ministry of Labor and Social Affairs. Data may be shared internally within relevant departments of the Ministry or other competent public authorities strictly as required by law for the performance of their official duties.

  • Service Providers: We may employ third-party companies and individuals to facilitate our App ("Service Providers"), to provide the App on our behalf, to perform App-related services, or to assist us in analyzing how our App is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Such service providers are typically involved in technical support, hosting, or analytics.

  • Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:

    • Comply with a legal obligation or a court order.
    • Protect and defend the rights or property of the Hellenic Ministry of Labor and Social Affairs.
    • Prevent or investigate possible wrongdoing in connection with the App.
    • Protect the personal safety of users of the App or the public.

5. Data Security

The security of your data is paramount to us. We implement robust technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: Data transmitted between your device and our servers is encrypted using industry-standard protocols (e.g., TLS/SSL).
  • Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate need to access it for their official duties.
  • Secure Servers: Our servers are hosted in secure environments with appropriate physical and digital security measures.
  • Regular Audits: We conduct regular security assessments and audits to identify and address potential vulnerabilities.
  • Authentication: Strong user authentication mechanisms (e.g., TaxisNet credentials) are used to ensure that only you can access your personal information.

While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Data Retention

The personal data displayed within the myErgani App reflects the official records held within the PS ERGANI information system. As such, the retention period for your core employment and social security data is determined by the relevant Greek laws and regulations governing the retention of government records, which typically extends for many years or indefinitely for historical record-keeping purposes. The App itself does not independently retain your personal data beyond the session required to display it.

Usage data and technical data collected for analytical or diagnostic purposes are retained only for as long as necessary to achieve the purposes for which they were collected, typically in an anonymized or aggregated format.

7. Your Data Protection Rights

In accordance with the GDPR and Greek data protection laws, you have the following rights regarding your personal data:

  • The Right to Access: You have the right to request copies of your personal data. The myErgani App provides direct access to much of this information.

  • The Right to Rectification: You have the right to request that the Ministry correct any information you believe is inaccurate or incomplete. Requests for rectification of official records should typically be directed to the competent public service points or through official government channels.

  • The Right to Erasure (“Right to be Forgotten”): In certain circumstances, you have the right to request the erasure of your personal data. However, for data held by a government authority and processed in the public interest, this right is subject to specific legal limitations.

  • The Right to Restrict Processing: You have the right to request that the Ministry restrict the processing of your personal data under certain conditions.

  • The Right to Object to Processing: You have the right to object to the Ministry’s processing of your personal data, under certain conditions.

  • The Right to Data Portability: You have the right to request that the Ministry transfer the data that we have collected to another organization, or directly to you, under certain conditions. The App facilitates access to your data, which can be viewed and saved by you.

  • The Right to Lodge a Complaint: You have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. Please note that for some requests, particularly those involving modifications to your official records, you may be redirected to the appropriate government service or platform that manages those records.

8. Cookies and Similar Technologies

The myErgani application may use cookies or similar technologies for the purpose of secure user authentication (session management) and for basic app analytics. These are primarily:

  • Session Cookies: These are essential for maintaining your logged-in state during your use of the App. They are temporary and are deleted once you close the App or log out.

  • Analytics Technologies: We may use third-party analytics tools (e.g., Firebase Analytics by Google) to understand how users interact with the App. These tools typically collect anonymized usage data and do not identify individual users. They help us improve the App's functionality and user experience.

You may be able to manage cookie preferences through your device settings or browser settings, though blocking essential cookies may affect the App's functionality. The App does not use advertising cookies.

9. Links to Other Websites

The myErgani App may contain links to other websites or government services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our App is not intended for use by individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Significant changes will be communicated through the App or other appropriate channels.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, your data protection rights, or the myErgani App, please contact us:

By email: [email protected]

This Privacy Policy was last updated on 15 May 2024.